Donalds Mazda Ipswich has been awarded top dealer status as the business is crowned Dealer of the Year in the national Mazda Dealer League 2019/2020.
With a strong network of 123 dealerships across the UK, the national Mazda Dealer League assesses businesses on a number of merits including overall dealership performance, customer loyalty and customer satisfaction levels for both sales and service across the year.
Surpassing the national average in each category, Donalds Mazda Ipswich excelled throughout the year to achieve first place in the Mazda Dealer League. Most notably, the Suffolk dealership was commended for its first-class customer experience across its sales and service divisions. As the only category determined by local customer satisfaction levels, the sales and aftersales teams have created strong loyalty within the local community, resulting in high customer retention through excellent service from initial customer enquiries right through the life of the vehicle.
Dan Le Cocq, General Manager at Donalds Mazda Ipswich commented: “We are over the moon with being crowned the overall winner and Mazda Dealer of the Year. In every aspect of our business, our dealership is committed to exceeding the needs and expectations of our customers, so to receive this top level of recognition from Mazda UK is a great achievement for all our hard work over the last 12 months. We truly have a first-class team here at Donalds Mazda Ipswich and we look forward to building on our 2020 success.”
Since 2004, Donalds Mazda Ipswich has established a reputation for providing first-class customer care and a personal yet professional environment for customers and staff. Located in the recently developed Futura Park, the state-of-the-art dealership provides a modern and spacious environment designed with customer connection at the forefront and includes a ‘customer interaction zone’ where customers can sit with staff and learn about Mazda products through technology. As one of the four dealerships across East Anglia under the Donalds Group, the Ipswich dealership is the first branch to achieve the top ‘Mazda Dealer of the Year’ accolade.
Commenting on the national Mazda Dealer League, Mazda Sales Director, Peter Allibon, said: “A huge congratulations to Donalds Mazda Ipswich for achieving first place in the 2019/2020 Mazda Dealer League. Delivering a great customer experience is at the heart of everything we do, so our winner is a shining example of Mazda’s customer-focused approach. It certainly is testament to the fantastic dealership facility they have in Ipswich and the strength of the entire team.”
Adding, “Our dedicated dealer network has played an instrumental role in the achievements of the brand in the UK over the last year. I can’t thank the network enough, particularly our top performing dealers such as Donalds Ipswich for their continued hard work, commitment and passion for Mazda.”
To celebrate, Donalds Mazda Ipswich is marking the occasion with its best ever finance offers across Mazda’s entire six car range, making now a great opportunity for customers to test drive cars at the UK’s top Mazda dealership. Available up until the 30th September, buyers will be able to benefit from attractive 0% APR* Personal Contract Purchase offers across the entire six model Mazda range, with no minimum deposit required, low monthly payments extending up to terms of 48 months and a deposit contribution of £500 on Mazda2. There is also the option of a three month payment holiday product on the offer to give financial peace of mind and flexibility in uncertain times when personal space on journeys is a priority for most people.