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Satisfaction increasing with service and repairs

Studies commissioned by Motor Codes and The Motor Ombudsman have revealed an increasingly positive picture of the service and repair sector.

Satisfaction with the work conducted by businesses has remained consistently high in the past few years, averaging over nine out of ten, with franchised dealers scoring 9.9 out of 10 in 2017.

Furthermore, a study by The Motor Ombudsman also showed that vehicle owners are now even happier with their service and repair experience in 2018 compared to the previous 12 months.

The Motor Ombudsman is celebrating the tenth anniversary of the launch of its Motor Industry Code of Practice for Service & Repair this year.

Bill Fennell, Chief Ombudsman and Managing Director of the Motor Ombudsman, said: “The tenth anniversary of our Service & Repair Code is not only an important milestone, but also a cause for celebration of the sustained efforts that have been made by businesses, through the means of self-regulation, to reverse the negative image that tarnished the service and repair arena in 2008.

“The future of the sector is looking bright based on the current trends, and it remains our ambition for as many businesses as possible to be adhering to the Code so that even more motorists benefit from a high level of work and service.”

The Code was introduced in 2008 to improve standards within the service and repair sector, and to reduce the number of complaints from consumers. Today, it is one of the four Charterered Trading Standards Institute-approved Codes to be offered by the Motor Ombudsman, which cover the entire customer purchase and vehicle ownership experience, and is also the most comprehensive and longest-running Code of its kind.

The true environmental cost of idling your engine

Idling at the school gate with the engine running for just ten minutes a day can produce enough exhaust fumes in a year to fill two Jumbo Jets.

Research by the Clickmechanic website found that even idling for five minutes per school day will produce 760m³ of exhaust a year, equivalent to over 23 shipping containers. Leaving the engine to idle for one minute can produce enough exhaust fumes to fill up to 150 balloons.

And for those drivers who are guilty of idling at other locations as well, totalling around 20 minutes of idling on every school day, they would produce an additional 3,040m³ of emissions (overfilling an Olympic-sized swimming pool) – not including any idling at weekends or holidays.

By simply switching off the engine while waiting, drivers can dramatically reduce the level of pollution and the associated health risks for those who breathe it.

“Switching off your engine while you wait at school is a small change which will have a huge impact on our carbon footprint,” Andrew Jervis, the co-founder of ClickMechanic, said. “Leaving an engine to idle wastes fuel, costs money and adds to pollution. It also contributes to the potentially harmful emissions around schools and can affect both yourself within the car and those around. By putting a stop to this habit, drivers will be taking a step closer to cleaner, safer air.”

Drivers caught idling their engine now also face the prospect of a £20 on-the-spot fine (£80 in Central London), following a crackdown by councils across the UK.